Shipping Policy

At INWIZY GLOBAL VENTURES LLP, 

Shipping & Delivery Policy (SaaS)

Effective date: 01/10/2025

1) Overview

We provide software-as-a-service (SaaS) for inventory management. We do not ship any physical goods. All products are delivered digitally through online access to your account.

This Shipping & Delivery Policy explains how and when you receive access to our services.

2) Digital Delivery Only

  • Access to the service is provided via a secure, password-protected web application at [app.yourdomain.com] (or as otherwise communicated).
  • Any files (e.g., invoices, reports, exports) are delivered electronically within the app or by email.

3) Provisioning & Access Timeline

  • New subscriptions: Account provisioning typically occurs instantly after successful payment. In some cases, it may take up to 10 minutes for all features to be available.
  • Trials: Trial accounts are provisioned immediately after signup (no payment required unless stated).
  • Plan upgrades/downgrades: Changes take effect immediately or at the next billing cycle, as shown in your billing page.

4) Order Confirmation & Onboarding Emails

  • After signup or purchase, we send a confirmation email to the address you provided.
  • If you do not see the email within a few minutes, please check spam/junk folders and whitelist support@inwizy.com.

5) Delivery Issues & Troubleshooting

If you have not received access or confirmation within 15 minutes:

  1. Verify your email address is correct.
  2. Check spam/junk folders.
  3. Try logging in at [app.yourdomain.com] and use “Forgot Password” if needed.
  4. Contact support@inwizy.com with your account email and payment reference.

We will re-send activation details and ensure access is provisioned.

6) No Shipping Fees

Because all services are delivered online, no shipping or handling fees apply.

7) Geographic Availability

Our SaaS is accessible from most countries where internet access is permitted. Certain regions may be restricted due to legal, compliance, or technical reasons. If you are unsure whether service is available in your location, contact support@inwizy.com.

8) Service Availability & Maintenance

  • We aim for high availability and minimal downtime.
  • Planned maintenance windows are announced in advance (via in-app notice or email).
  • Real-time status updates (including incidents/outages) are posted at [status.yourdomain.com].

9) Taxes, Currency & Invoices

  • Applicable taxes (e.g., VAT/GST) are calculated at checkout based on your billing details and jurisdiction.
  • Invoices/receipts are issued electronically and available in your billing portal.

10) Subscription Changes & Cancellations

  • You can manage your plan, add-ons, and cancellations from the Billing page in the app.
  • Cancellations stop future renewals; access continues until the end of the paid period.
  • For billing adjustments or refunds, please see our Refund Policy at [yourdomain.com/refund-policy].

11) Third-Party Marketplaces

If you purchased through a third-party marketplace (e.g., app store, reseller), delivery and account access may be managed by that provider. Please refer to their confirmation email and billing portal.

12) Policy Updates

We may update this policy from time to time. Changes take effect upon posting to inwizy.com/shippingpolicy. We will notify you of material changes via email or in-app notice.

13) Contact Us

Questions about delivery or account access?
Email: support@inwizy.com
Address: Plot No. 93, Sector-44, Gurugram, Haryana, INDIA
Hours: [e.g., Mon–Fri, 9:00–18:00, Time Zone]